Phoenix Glass Recycling - Terms & Conditions
Updated September 1st, 2025
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
These Terms & Conditions (“Terms”) govern your use of and participation in Phoenix Materials Recycling, LLC’s (“Phoenix Glass Recycling,” “we,” “us,” or “our”) Residential, Commercial, or Event Recycling services. By subscribing to or using our services, you (“Subscriber,” “you,” or “your”) agree to these Terms & Conditions, our Refunds & Account Credits Policy, our 2025 Bin Policy, our Privacy Policy, and all guidelines and safety regulations posted in our FAQs incorporated herein by reference and on our website.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: Alabama, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Phoenix Glass Recycling at 4411 Evangel Circle NW, Suite F, Huntsville, AL 35816.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Goods refer to the items offered for sale on the Service.
Orders or Requests mean a request by You to purchase Goods from Us.
Service refers to our subscription glass collection services, goods sales (Phoenix Recycling bins), the Website, and our facility drop-off feature.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to Phoenix Glass Recycling, accessible at http://www.phoenixglassrecycling.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, You may not access the Service.
You agree that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with Our Privacy Policy, Refunds and Account Credits Policy, 2025 Bin Policy, and Our website's posted collection day guidelines for Bin Safety and Etiquette, and Accepted Materials. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
Service
We provide subscription and event-based glass recycling collections, scheduled facility drop-offs, and subsequent on-site processing. Service options, equipment, and pricing are outlined on our website and may be updated from time to time.
Advanced notice will be given as soon as possible for any service delays or subsequent need for make-up collections due to weather, construction, utility service detours, driver issues, injuries, or equipment failures.
Subscription & Billing
Subscriptions are billed according to the plan selected (Monthly, Annual, or On-Demand) at the following rates:
Monthly: $14 per month, with monthly collection on Your area’s assigned collection day
Annual: $120 per year, with monthly collection on Your area’s assigned collection day
On Demand: $18 per collection, scheduled in the Customer Account Portal no less than 24 hours before Your area’s assigned collection day, with collection on Your area’s assigned collection day
By subscribing, you authorize us to charge your chosen payment method for recurring subscription fees at the time of registration and on the 28th day of each month until cancelled. Prices and available plans may change with advanced notice given.
Facility Drop-offs
We offer the option for facility drop-offs by appointment only, scheduled using our website scheduling tool. The charge for this service is $5 per cart used unless drop-off is a specified Monthly or Annual Subscriber drop-off due to a missed collection or extra volume. Confirmation is provided by email at the time of scheduling with the option to cancel or reschedule the appointment depending on Your scheduling needs.
Facility drop-off may be attended or unattended, with the expectation that drop-offs are completed within safety and materials policy guidelines and that payment is submitted by cash or digital payment using one of the posted QR codes.
All Terms and Conditions, and safety and materials policies posted on our website apply to these appointments, and non-compliance with these Terms and Conditions may result in a contamination fee of $5 per infraction or discontinuation of Service availability.
Refunds & Account Credits
Refunds are available only as described in our Refunds & Account Credits Policy. Full refunds are subject to an $8 administrative fee, require documented email consent, and are processed within 5–10 business days via Stripe. Subscribers may instead choose account credits for eligible adjustments.
Skip Collection Requests
Skip Collection Requests are available for Monthly and Annual Subscription holders and must be made at least 24 hours in advance in response to the Collection Day Reminder sent at the beginning of each week’s collections, or in writing via website message or email.
Annual and Monthly Subscribers may skip or forward a month of service up to three times per 12-month subscription cycle, receiving either a $14 monthly charge credit or a one-month subscription push forward, depending on the subscription type.
After three skip requests, monthly credits or subscription push forwards will cease, but a skip may still be enacted for that month of service. After six skip requests, the subscription will default to an On-Demand subscription, and any remaining credit on the account will be applied to future On-Demand collections scheduled in the Customer Account Portal.
Bin Policy & Subscriber Responsibilities
All subscribers must comply with our 2025 Bin Policy (enacted April 1, 2025; full enforcement beginning September 1, 2025). Standard service requires the use of our grey Phoenix recycling bin. Overflow bins may be used as permitted under the Bin Policy. Bins are the property of the subscriber once purchased. Subscribers are responsible for the care, condition, and replacement of lost, stolen, or damaged bins.
Subscriber Obligations
During your subscription, you agree to:
Use bins safely and only for accepted glass materials as outlined in our FAQs.
Ensure bins are accessible on collection days and comply with our placement, bin condition, and safety guidelines.
Avoid placing hazardous items (including whole or broken plate glass, ceramics, or other non-glass recyclables, or contaminants) in bins.
Keep your account, billing, and contact information up to date in the Customer Account Portal or by email.
Non-compliance with our posted policies and collection guidelines will result in the collection being partially or not completed. After any incomplete collection, an Incomplete Collection Notice will be emailed at the end of the route day, and the subscriber will need to schedule a facility drop-off appointment and make the appropriate changes by the next month’s scheduled collection day.
Privacy
Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to such practices. We do not sell, rent, or share your personal or financial information for marketing, information sharing, or data mining purposes.
Termination of Service
We may suspend or terminate service immediately if:
You materially breach these Terms or any of Our other posted policies,
You abuse Our Services,
You misuse or damage equipment, or
You do not remove any safety hazards present that may endanger our employees during collections.
You may cancel your subscription at any time, subject to our posted Refunds & Account Credits Policy.
Subscription Abuse
To ensure fair access and service quality for all subscribers, We prohibit the misuse of subscription terms and posted guidelines. Misuse may result in missed collections, changes to your subscription plan, limitation of account credits, or cancellation of service.
Examples of Subscription Abuse include:
Switching between Monthly and On Demand Plans to avoid On Demand charges while benefiting from Monthly pricing,
Using a Residential Subscription to collect glass from business operations instead of registering and maintaining a Commercial Subscription, or
Depositing glass from multiple households or organizations under one subscription (“open depositing”), which exceeds intended service limits.
Consequences of Subscription Abuse include:
Limiting Your subscription to no more than three credited skips per 12-month cycle, with additional skips and credits forfeited.
Requiring You to switch to an On Demand Subscription at the applicable $18 per scheduled collection fee.
Requiring You to transition to a Commercial Subscription to accommodate higher volumes produced by a business entity.
Suspension or cancellation of service, with future recycling available only through scheduled facility drop-offs.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons, including but not limited to:
Goods availability
Errors in the description or prices for Goods
Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Your Order Cancellation Rights
Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.
Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
You will not have any right to cancel an Order for the supply of any of the following Goods:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.
Availability, Errors, and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Prices Policy
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs, and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Subscriptions
Subscription period
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly, annually, or per scheduled On Demand collection), depending on the type of Subscription plan you select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
Subscription cancellations & changes
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
Please note that Monthly and Annual subscribers may place up to a three-month pause or skip collections with advanced notice up to three times per 12-month subscription cycle in a Monthly Subscription. Any further skips or pauses after three will default your subscription to our On Demand Subscription option for less frequent collections.
Subscriber Billing Information
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to allow You to terminate or make appropriate changes to Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company directly by website message or email.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By visiting www.phoenixglassrecycling.com/#message
By emailing support@phoenixglassrecycling.com