Phoenix Glass Recycling - Privacy Policy

Updated September 1st, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Phoenix Materials Recycling, LLC (“Phoenix Glass Recycling,” “we,” “us,” or “our”) values Your trust and is committed to protecting Your privacy. This Privacy Policy explains how we collect, use, and safeguard Your personal information when You use our services, Website, or customer portal. By using our services, You agree to the practices described in this Privacy Policy as well as our Terms & Conditions, Refunds Policy, and Bin Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Phoenix Glass Recycling/Phoenix Materials Recycling, LLC, 4411 Evangel Circle NW, Suite F, Huntsville, AL 35816.

Cookies are small files that are placed on Your computer, mobile device, or any other device by a Website, containing the details of Your browsing history on that Website, among their many uses.

Country refers to: Alabama, United States

Mobile Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the use of our subscription services, facility drop-off scheduling tool, and/or use of our Website and account portal.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. 

Third-party Social Media Service refers to any Website or any social network Website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Phoenix Glass Recycling, accessible from http://phoenixglassrecycling.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

We collect only the information needed to provide Service and support. This may include:

  • Contact information (name, email, phone number, service address)

  • Billing information (payment details via Stripe and Square; we do not store Your full payment card information)

  • Account information (subscription type, collection history, bin orders, and ownership status)

  • Communications (emails, service requests, or messages sent to us)

  • Technical information (IP address, browser type, site usage data, and Cookies)

We do not collect government IDs, bank statements, or other sensitive information unless required by law.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Our Company also uses Your information to:

  • Provide and manage Your recycling subscription and Service

  • Process payments, refunds, or account credits in line with our Refunds Policy

  • Complete collections for registered subscribers on their area’s assigned collection day

  • Deliver bins and maintain Service

  • Send service reminders, updates, or important policy and policy update notices

  • Improve Services functionality

  • Respond to customer support requests

We never sell Your personal information.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Cookies & Analytics

We use Cookies and similar technologies to help our Website function, remember Your preferences, and improve service. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Sharing of Information

We may share limited information with:

  • Payment processors (Stripe, Square, Paypal, Venmo, CashApp) to securely process transactions

  • Service providers (such as IT or hosting partners) who support our operations

  • Legal authorities, if required by law, or to protect safety and prevent fraud

We do not rent, sell, or share Your information for marketing, advertising, or data mining purposes.

Data Retention

We keep Your information only as long as needed to provide service, process refunds or credits, resolve disputes, comply with legal obligations, and maintain service records.

Our Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce any legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We use Email Marketing Service Providers to manage and send emails to You.

Squarespace: Their Privacy Policy can be viewed at https://www.squarespace.com/privacy

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Square

Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/us/legalhub/paypal/privacy-full

Venmo

Their Privacy Policy can be viewed at https://venmo.com/legal/us-privacy-policy/

CashApp

Their Privacy Policy can be viewed at https://cash.app/legal/us/en-us/privacy

When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If You believe a child has provided us information, please contact us, and we will remove it.

Your Rights

You may request to access, update, or delete Your personal information at any time (subject to Our Terms and Conditions, legal, or operational requirements). To make a request, please contact us at the email address below.

Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice via email and/or a prominent notice on our Website before changes take effect.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: