Phoenix Glass Recycling - Refunds and Account Credits Policy

Updated September 1st, 2025

Overview

We use Stripe™ payment processing to manage all subscriber fees and purchases. For security reasons, Phoenix Glass Recycling does not have access to your full payment details. Once a card or bank account has been added, we can only view the last four digits, expiration date, and record of past or upcoming payments.

Refund Administrative Fee

  • All refunds are subject to review. 

  • An $8 administrative fee for returned payments applies, deducted from the refunded amount. 

  • Refunds are processed back to the original payment method on file within 5–10 business days.

  • Refund requests require documented email consent from the subscriber acknowledging and consenting to the administrative fee before processing.

Account Credits

  • Subscribers may choose to receive an account credit instead of a refund, where eligible.

  • Account credits are applied directly to the Subscription Account and will be used as the primary payment method for future collections, services, facility drop-offs, or bin purchases.

  • Credits do not expire as long as the subscription remains active.

Collection Skip Requests 

Subscribers may skip or forward service by providing at least 24 hours’ notice before the scheduled collection day via response to their Collection Day Reminder, website message, or email.

  • Annual Subscriptions may be pushed forward up to three times per 12-month cycle.

  • Monthly Subscriptions will be issued an account credit for the next billing cycle up to three times per 12-month cycle.

Exclusions

Refunds or credits will not be issued for missed collections due to:

  • Non-compliance with the 2025 Bin Policy or violation of the collection guidelines posted in our FAQs,

  • Violation of our Terms & Conditions (including Subscription Abuse), or

  • Unsafe or inaccessible bin placement on collection day.

Subscription Abuse

To ensure fair access and service quality for all subscribers, Phoenix Glass Recycling prohibits misuse of subscription terms. Misuse may result in changes to your subscription level, limitation of account credits, or cancellation of service under our Terms & Conditions.

Examples of Subscription Abuse include:

  • Frequently switching between Monthly and On Demand Plans to avoid On Demand charges while benefiting from Monthly pricing,

  • Using a Residential Subscription to collect glass from business operations instead of registering and maintaining a Commercial Subscription, or

  • Depositing glass from multiple households, commercial businesses, public events, or organizations under one subscription (“open depositing”), which exceeds intended service limits.

Consequences of Subscription Abuse may include:

  • Limiting the subscription with additional skips and/or credits forfeited.

  • Requiring the subscriber to switch to an On Demand Subscription at the applicable $18 per scheduled collection fee for the following 12-month billing cycle.

  • Requiring the subscriber to transition to a Commercial Subscription or Event Contract to accommodate higher volumes produced by a commercial business entity.

  • Suspension or cancellation of service, with future recycling available only through scheduled facility drop-offs.

Policy Updates

This Refunds & Account Credits Policy may be updated from time to time. Material changes will be communicated via email and/or posted prominently on our website before taking effect. Continued use of services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Policy, You can contact us: