Refunds and Account Credits

We use Stripe™️ payment processing to process all of our subscriber fees, this processor does not allow us to see or make changes to subscribers’ secure payment information outside of adding a new card, deleting a card, or invoicing for subscriptions and services for obvious security reasons. Once a card has been added, the only information accessible to Phoenix Glass Recycling is the last four digits of a card number/bank account, the expiration date, and any upcoming or former payments made.

If a full refund is required there is an $8.00 fee to reverse the charge and the refund would then be returned to the payment card on file within 5-10 business days minus the fee. We must have documented confirmation from the subscriber via email consenting to the refund fee to start the refund process.

If a refund is not required, we will apply a credit to the Subscription Account which will then be used as primary payment for future collections and purchases. For Collection Skip Requests we require at least 48 hours notice before your collection day to receive an account credit. In the case of Annual Subscriptions, we can pause or push subscriptions forward one month to compensate for a collection skip request when made at least 48 hours before your collection day. Annual Subscription forwards are limited to three skips per 12-month cycle.