During subscription sign-up, you will be led through the following steps:

Select your subscription type using the red buttons on our home page under the Residential section

$14 Monthly / $120 Annual / $18 per On Demand pickup

Choose the # of Phoenix bins you want to be delivered during your 1st collection

Mandatory minimum of one bin per household, maximum of three

You can always order an extra bin through the Customer Portal if needed

Each bin is $20, charged to the payment method added

Input your contact and collection information.

Email address, name, address, phone number

Add any Route Notes/Disability Accommodations you would like our driver to know to best complete your collection.

Add your billing address and payment method.

Direct from bank account payment methods will prompt a one-time verification deposit

Your first payment and bin purchase will be charged at the end of registration

Monthly Subscription payments are processed on the 28th of each month

Complete your Checkout.

Once we have established and verified your account in our system, you will receive an official Welcome email* with all information needed for the duration of your subscription. This email will include your area’s assigned collection day, our guidelines for collection day, and a link to our printable Collection Schedule.

*All subscriptions registered between 4:30pm on Fridays and 10am on Mondays will receive their welcome email that Monday.

If you do not see your official Welcome email within 48 business hours, please check your spam/junk folder and add support@phoenixglassrecycling.com to your list of known contacts.

If you still need help finding that Welcome email after 48 business hours, please send us a message - we are always happy to help!

Monthly:

Curbside collections on your area’s assigned collection day, pause or cancel anytime for $14 per month.

Annual:

Twelve months of monthly curbside collections on your area’s assigned collection day, email anytime you need to skip a collection and push your subscription forward a month for $120 per year.

On-Demand:

One-time curbside collection on your area’s assigned collection day when you need it for $18 per scheduled collection.

You can schedule an appointment to drop-off glass at our location in NW Huntsville (35816) by using the Drop-off Appointment Scheduling Calendar at least 48 hours ahead of time. This advanced notice is needed so we can make sure someone is on-site to place carts outside and receive your glass.

We schedule drop-off appointments Monday through Friday from 10:30am to 4:30pm.

*If you do not receive a confirmation email within 24 hours please send us a message to make sure you have been successfully added to our calendar.

We charge a $5 per-cart processing fee from non-monthly/annual subscribers for drop-offs which pays for the processing of the glass in our warehouse. Each cart holds roughly 100 containers.

There is also the option to sign up for an On-Demand Subscription if you live within Madison County. With this subscription you pay $18 when you schedule a curbside pickup through the Customer Account Portal. On-Demand collections are added to your area’s assigned monthly collection day. This subscription is free to set up on our website under the ‘Residential’ section along and includes the option to purchase one or more of our Phoenix Glass Recycling bins.

We do a couple things with the glass we collect, including:

Selling intact containers as-is in our small container shop to people or businesses that can reuse them for cooking, canning, crafting or other projects. These containers are sold for $3 or less (often much less) and if you are interested in browsing our shelves, you can make an appointment using our Drop-off Appointment Request Form!

Crushing the glass in our warehouse to create a glass medium that can be sent for secondary processing at the Strategic Materials facility in Atlanta, GA that then sells the clarified materials to manufacturers for new bottles, aggregates in construction, and glass-inclusive materials manufacturing.

Buying some of our glass to suit your needs is a low-cost way to make sure glass is reused locally!

You can schedule a sales visit using our Appointment Request Form or attend one of our monthly Shop & Drop open house events, usually held on the 2nd or 3rd Friday of each month.

Follow us on Facebook or Instagram to keep track of when our next open house event will be!

Dear Subscribers,

We understand that changes like this can bring questions and mixed feelings.

Our new bin policy is in place to help prevent ongoing issues with stolen, mixed-up bins and missed collections. Going forward, we ask that all subscribers use at least one of our grey bins for glass. You're still welcome to use personal or older blue bins as overflow—our drivers will collect everything as long as the grey bin is present.

The reason behind this change is that personal bins—even older blue ones—are often mistaken for bulk trash or taken by others, causing disruptions in service. Using our standardized grey bins helps drivers quickly identify glass for pickup and avoid confusion with other services.

We appreciate your patience and understanding as we work to keep things running smoothly. When you’re ready to order a bin, you can do so through the Customer Account Portal, using the walkthrough steps posted here, or we’d be happy to help you directly.

As a small business working to make a difference one household at a time, we’re grateful for your continued support.

Barring severe snowstorms and/or full ice-over conditions, Phoenix Glass Recycling collections operate as normal and the pickup day instructions still apply, this includes days when schools are closed ahead of expected weather.

If your collection day lands on the 4th of July, Thanksgiving, Christmas, or New Year’s Day, you will receive a Holiday Delay Notice. This email notice will let you know what day we will be completing holiday make-up collections in your area.

We will always send an email to the subscribers that may be impacted by delays and suggest following Phoenix Glass Recycling on Facebook or Instagram, as delays we may experience will be posted there as well including instructions for a make-up collection day.

*If you bought a Phoenix Recycling Bin during registration, your bin will be delivered during your first collection. You may use any sturdy plastic bin/container/bucket with proper drainage that can be lifted 4ft off the ground when filled with glass for that first collection, all containers will be left once emptied.*

Please have your glass in your gray Phoenix bin(s)* at your driveway or front curb separated from any trash or blue recycling carts by 8am that morning. Please no trash/plastic/paper bags, cardboard boxes, or clear plastic totes.

*Due to increasing incidences of municipal trash and recycling services taking subscribers’ personal bins coupled with our driver's need to identify glass put out on collection days, we do require all subscribers to have at least one of our grey bins for curbside collections.

If you have overflow on any given month that exceeds the manageability of your grey bin, you are welcome to use another plastic bin of the same size as a secondary container, but our driver needs to identify your glass collection primarily using the grey bin on collection days.

If you have an overage that does not fit neatly below the brim of your bin(s), please use a second/third sturdy plastic bin to contain any overflow. A general rule of thumb is two or three containers 1/2 or 2/3 full are safer for our drivers to empty than one that is overfilled past the brim.

We expect residential collections to 1-2 bins per household per month. If you have three or more bins (filled below the brim) for any given collection, please send us a message via the form at the bottom of our homepage to let us know to prepare our driver for the extra volume. Volume expectations impact routes and consistently large volumes may require an increase to subscription pricing.

Be aware that driver pickup times can vary due to traffic, weather, scheduling, and collection routes and collections may be anywhere within an 8am to 6pm window.

Please remove lids and closures from containers, you do not need to remove labels or do anything more than give the container a quick rinse as water is also a precious resource!

We accept the following types of containers:

Wine, liquor, juice, and beer bottles of any size, shape or color

(Painted bottles are also acceptable)

Jars of any kind (jelly, pickles, sauces, olives, etc.)

Essential oil or perfume and similar bottles

Candle jars (clean unused wax out using a warmer/overnight stay in the freezer)

Broken or chipped containers (any listed above)

We cannot accept the following items:

Pyrex (or similar) bakeware

Dishware

Windows

Mirrors

Light bulbs

Plate glass, picture frame glass, glass table tops, or any other type of construction/auto glass

On-Demand Collections should be scheduled within the Customer Account Portal at least 48 hours before your area’s assigned collection day. The steps to do so can be found in the Customer Account Portal Walkthroughs section of this page.

You will receive a confirmation email once the payment is processed and automatically be added to the appropriate route.*

If that day has passed already for that month, you will be added to the following month’s pickup route schedule for your area.

Please review the Collection Day Instructions found above to make sure you are adhering to our safe collection guidelines.

Once your subscriber account has been established, you can find your collection day in your initial welcome email or the Customer Account Portal under Account Information.

You can now also use our 2026 Collection Schedule to keep track of your collection day each month!

If you miss your collection for any reason, please let us know by sending us a message/email or scheduling a drop-off appointment at our facility in NW Huntsville using our Drop-off Appointment Request Form.

Please note that we cannot schedule same-day or next-day appointments.

If you know that you will be out of town for your collection, please let us know 48 hours or more in advance of your collection day so that we can take you off of the route for the month and adjust your account appropriately.

Please note that emails sent after that 48 hour advanced notice period are ineligible to receive an account credit/adjustment.

If you have any physical or health-related challenges in getting your glass to the curb, please send us a message/email to let us know!

As a service provider, we strive to make sure that everyone is able to recycle their glass due to physical difficulty or illness and are happy to make temporary or permanent accommodations. These accommodations are in the form of a note placed on your account that lets our drivers know to collect your bin closer to your home, such as outside of your front door/garage/set back in the driveway/ground floor access of a complex or condominium.

Please note our collection drivers cannot enter any home/fenced-in area around a home to collect glass.

To ensure fair access and service quality for all subscribers, we’ve outlined the following guidelines regarding subscription misuse. Abuse of subscription terms may result in changes to your service level or cancellation.

Examples of Subscription Abuse Include:

• Frequently switching between Monthly and On Demand plans to avoid On Demand charges while benefiting from Monthly pricing.

• Using a Residential Subscription for business-related glass without transitioning to a Commercial Subscription, resulting in higher volumes and service disruption.

• Using any subscription to deposit glass from multiple households or organizations (open depositing), which exceeds intended service limits.

Potential Consequences:

• Being locked into a Monthly Subscription accepting no further credits for more than 3 skipped collections.

• Being required to permanently switch to an On Demand Subscription with the applicable $18 per scheduled collection fee.

• Being required to switch to a Commercial Subscription to accommodate commercial volumes.

• Cancellation of the subscription and redirection to scheduled facility drop-offs only for future recycling.

We appreciate your partnership in keeping our service sustainable, fair, and efficient for all.