We ask that you have your glass in a sturdy plastic bin/container/bucket at your driveway or front curb separate from any trash or blue recycling carts by 7am that morning. Driver pickup times can vary due to traffic, weather, scheduling, and collection routes and your collection may be anywhere within an 8am to 6pm window depending on those variables. Please no plastic/paper bags or cardboard boxes.

Glass is collected per area assigned pickup days with 1st, 2nd, 3rd, or 4th Tues, Wednesday, or Thursday of the month. Assigned pickups days are no longer zip code accordant.

You may purchase a Phoenix Recycling Bin from us via your Customer Account as detailed in our Instructions for how to order a bin section. Otherwise you may put your glass out in an sturdy plastic container/bin/bucket that can be lifted from the ground, please no plastic bags, paper bags or cardboard boxes.

We ask that you have your glass at your driveway or front curb separate from any trash or blue recycling carts by 7am that morning as driver pickup times can vary due to traffic, scheduling, and collection routes. Collection may be anywhere within an 8am to 6pm window depending on those variables.

We try to limit individual residential pickups to 1-3 bins per household per month to complete area-wide house-by-house collection routes with our truck. We generally leave it to residential customers in good faith and ask that On-Demand subscribers with large volumes of glass to convert to a monthly subscription to account for the collection and processing of those volumes.

Please remove lids and closures from containers, you do not need to remove labels or do anything more than give the container a quick rinse as water is also a precious resource!

We accept the following types of containers:

Wine, liquor, juice, and beer bottles of any size, shape or color

(Painted bottles are also acceptable)

Jars of any kind (jelly, pickles, sauces, olives, etc.)

Essential oil or perfume and similar bottles

Candle jars (clean unused wax out using a warmer/overnight stay in the freezer)

Broken or chipped containers (any listed above)

We cannot accept the following items:

Pyrex (or similar) bakeware

Dishware

Windows

Mirrors

Light bulbs

Plate glass or any other type of construction/auto glass

On-Demand collections should be scheduled when one bin is full, with the understanding that a second may be full by the time your area’s collection day arrives. Our policy for larger collections of glass from a single residence requires disclosure of the amount of glass being put out in an email to support@phoenixglassrecycling.com, along with a potential extra charge appropriate to the amount being collected. This is to account for an extra truck route, driver scheduling, and gas used for that pickup.

If you are moving within the Madison County area, you can change your residential and billing address through your Customer Account via the Phoenix Glass Home Page.

Once signed in, select Account Information and you’ll be able to update any information that may have changed. If the location change also changes your assigned collection day, you will receive an email with the updated information.

You can find your collection day under Account Information in your Customer Account via the Phoenix Glass Home Page.

If you are unsure of your assigned collection or think you may have been missed on your collection day, simply send us a message from the contact page or an email to support@phoenixglassrecycling.com to let us know. You can also find your collection day under Account Information in your Customer Account via the Phoenix Glass Home Page.

Once signed into your Customer Account via the Phoenix Glass Home Page:

1. Select your On-Demand subscription.

2. Select Cancel Subscription.

3. Select Cancel Immediately.

4. Click the Confirm Cancellation button, from there you should receive an automated email confirming the subscription for your records.